The Biltmore Way
This one-day program offers everything you need to learn the basics of Biltmore’s best practices. These essential tools are easily transferrable to any organization and will allow you to take immediate, results-oriented action on this unique training. “The Biltmore Way” covers four critical areas:
The Vanderbilt Vision: Foundations of Leadership
You will learn how the vision set forth by George W. Vanderbilt is still seen in our business today, and learn how a compelling vision is essential to leadership.
- Make your vision come alive
- Build a perspective of ownership
- Lead from your core values
- Alignment across the organization
People First: Inspiring Your Work Force
From selection to retirement, explore ways to truly make employees your greatest asset through training, service, and appreciation.
- Instill your culture
- Select and hire for effectiveness
- Build organizational commitment
- Training for excellence
Gracious Hospitality: Delivering World-Class Service
Develop new methods for providing fantastic service to both your internal and external guests.
- Refine your own hospitality strategy
- Make service instinctual
- Convert the “disenchanted” guest
- Move from customer service to hospitality
Next Steps: Business Results & the Guest Relationship
Learn how to make these principles come alive upon your return and how to bring guests (customers) back again and again.
- Establish customer-driven experiences
- Develop accountability through metrics
- Make every guest a return guest
- Maximize profitability through customer loyalty strategies
Pricing & Details
Standard Pricing: $650 per person
Groups of 5–9 from one Organization: $600 per person
Groups of 10–19 from one Organization: $550 per person
Includes: One Biltmore admission ticket, program reference materials, top Biltmore facilitators, participant list for networking, continental breakfast, world class buffet lunch, and refreshments.