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Gracious Hospitality Training

good hospitality serviceThis training track is designed for those who interact with customers, clients, or guests (internal or external) on a regular basis. Choose from the following formats:

3-Hour Workshop

In our interactive 3-hour workshop, your facilitator will convey the methodology behind Biltmore’s success and how you can apply it to your organization. Lively discussion and team-based activities will guide your group to applicable, in-the-field solutions that are ready for implementation as soon as you return. Highlights include:

  • Biltmore’s Five Service Standards and methods for any organization to utilize these steps to deliver world-class hospitality.
  • Applicable exercises focused on building a service mindset.
  • Your customized action plan for making gracious hospitality a top priority in your organization.

Pricing & Details

Standard Pricing: $275 per person
Groups of 5–9 from one organization: $250 per person
Groups of 10–19 from one organization: $225 per person

Includes: One Biltmore admission ticket, program reference materials, top Biltmore facilitators, and refreshments.

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One Day Seminar

Our full day seminar allows you and your team the opportunity to dig deeper, explore more course content, meet with and learn from Biltmore leaders, and participate in a field experience to see best practices in action. Engaging conversation and thoughtful exercises take the training from our classroom to your business, as we provide you with opportunities to apply Biltmore methods throughout. Your one day seminar includes everything listed in the 3-hour plus:

  • Steps for service recovery.
  • Refinement of your service philosophy through an interactive panel with Biltmore hospitality professionals.
  • Hands-on experience observing our employees exceeding guest expectations.

Pricing & Details

Standard Pricing: $650 per person
Groups of 5–9 from one organization: $600 per person
Groups of 10–19 from one organization: $550 per person

Includes: One Biltmore admission ticket, program reference materials, top Biltmore facilitators, continental breakfast, buffet lunch, and refreshments.

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2 1/2 Day Program

The 2 1/2 day program is the most in-depth and effective way to experience the Biltmore approach and build the tools you need to move to the next level. Participants will talk with Biltmore leaders in a panel setting and during each field experience. Development of action plans and action plan consultation with a Biltmore facilitator is included. Your 2 1/2 day program includes everything listed in the one day plus:

  • How to transform customer service into a guest-centered hospitality experience.
  • An examination of the importance of internal and external communication in your organization, and how to cultivate a spirit of service among your employees.
  • Behind the scenes experiences with best in class hospitality staff.
  • Multiple panel discussions with our hospitality experts where you will learn from those who have made the Biltmore name synonymous with legendary service.

Pricing & Details

Standard Pricing: $2200 per person
Groups of 5–9 from one organization: $2100 per person
Groups of 10–19 from one organization: $2000 per person

Includes: Two Biltmore admission tickets, two nights of accommodations at the Inn on Biltmore Estate, program reference materials, top Biltmore facilitators, participant list for networking, unique graduation ceremony and continental breakfast each day, buffet lunch each day, and refreshments.

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