Move beyond basic customer service training and offer your employees and in turn your customers something truly remarkable – GRACIOUS HOSPITALITY ™. Biltmore® is an established leader in the hospitality industry, providing world-class service for over a century. Now, the Biltmore Center for Professional Development shares with you the secrets of Gracious Hospitality™, providing you and your staff methods you can immediately put into practice for revenue generation, repeat business, and a workforce completely focused on your customer or GUEST:
- Greet our guests by name with warmth, sincerity, and a smile.
- Understand and anticipate guests’ needs.
- Exceed guests’ expectations.
- Serve our guests and each other with a gracious spirit.
- Thank our guests by name for their visit, and invite them to return.
Beyond Customer Service is a unique DVD training tool that will inspire your employees to provide gracious hospitality to each and every GUEST time and time again. This relevant and entertaining “mockumentary” style customer service training video follows the adventures of the Daniels family as they experience exceptional service in numerous settings including lodging, restaurants, retail operations, tourism, and more. Our Biltmore® service standards can be applied in any organization. This simple formula has translated into extraordinary results, including over one million annual visitors to the Biltmore Estate. Don’t settle for another generic, mass marketed training video – create a legendary customer experience by training your staff the Biltmore Way!